Frequently Asked Questions
Everything you need to know about our premium Swiss-made accessories.
How long does shipping take for international orders?
International orders typically arrive within 7-14 business days depending on your location and customs processing times.
What is your return policy for engraved items?
Due to their unique nature, personalized and engraved products are final sale and cannot be returned unless there is a manufacturing defect.
Are your products covered by a warranty?
Yes, all our authentic Swiss tools and fashion accessories carry a lifetime warranty against defects in material and workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized note options at checkout to make your gift extra special.